PAYMENT & RETURN
Payment & Terms Conditions
New Customers:
- For all first-time business transactions, our company policy requires 100% payment in advance before commencing any work. Payment terms may be reviewed and adjusted for future orders once a long-term business relationship has been established, subject to mutual agreement.
Existing Customers (Long-Term Clients):
- A 40% deposit is required upon order confirmation.
- The remaining 60% balance must be paid before shipment.
Accepted Payment Methods
Option 1: Wire Transfer | Option 2: CREDIT CARD 2.5% Extra Charge | Option 3: PAYPAL (4.8% Extra Charge) | Option 4: Other Method Advice |
Bank Code: 014 Swift Code: SICOTHBK N.K Silver Co.,Ltd. (Head Office) |
“We accept Visa, MasterCard, and other major credit cards including others method advices. Please note that refunds for credit card purchases will be credited back to the same card within 7–30 business day after the return is approved. Refunds are not available for custom-made items or final sale items. |  |
RETURN AND REFUND POLICY
1. Reporting Period for Defects or Quality Issues
The Customer may notify the Company of any product defects or quality issues and request an exchange or return within seven (7) days from the date of receipt of the product. Returns shall be accepted only where the product is defective or fails to conform to the applicable quality standards as a result of manufacturing defects. The Customer shall provide supporting evidence, including photographs or videos, as reasonably necessary to enable the Company to investigate and verify the alleged defect.
2. Conditions for Returns, Exchanges, and Refunds
Where an inspection confirms that a product defect has arisen from the manufacturing process, the Customer may elect to: (a) exchange the product for the same model; (b) exchange the product for another model of equivalent value or pay any price difference as mutually agreed by the parties; or (c) receive a refund of the actual purchase price paid for the defective product. Any additional terms or arrangements shall be subject to mutual agreement between the parties.
3. Condition of Returned Products and Supporting Documentation
The Customer shall, to the extent reasonably practicable and taking into account the nature of the defect, return the product together with its price tag, packaging, purchase receipt, shipping documents, and any other relevant accessories or documentation, in their original condition and with all components reasonably available. The Company shall not impose unreasonable or unfair return conditions where the product defect is attributable to the manufacturing process.
4. Customized or Personalized Products
Customized or personalized products shall not be eligible for return, exchange, or refund, except where the product is defective due to a manufacturing defect, fails to conform to the specifications or requirements mutually agreed upon by the parties, or other circumstances arise for which the Company has agreed to assume responsibility, in each case subject to the applicable facts and relevant laws and regulations.
5. Allocation of Shipping and Transportation Costs
5.1 Manufacturing Defects
Where an inspection confirms that a product defect is attributable to the manufacturing process and did not result from improper use, transportation independently arranged by the Customer, or any other cause beyond the responsibility of the manufacturer or seller, the Company or the party responsible for such defect shall bear the necessary and reasonable costs of returning the defective product and shipping the replacement product, as applicable. The shipping method and associated costs shall be agreed upon with the Customer prior to shipment or the commencement of the relevant arrangements.
5.2 Returns or Exchanges Without Manufacturing Defects
Where the Company exceptionally permits a return or exchange of a product that has no manufacturing defect, the Customer shall bear the associated shipping and transportation costs, unless otherwise expressly agreed in writing by the parties.
5.3 Damage Arising from Transportation
Responsibility for damage arising during transportation shall be determined by reference to the party responsible for arranging or performing the shipment, the applicable shipping terms and conditions, and the available evidence of damage. The party responsible under the relevant agreement or whose act or omission caused the damage shall bear the associated costs to the extent appropriate and in accordance with the applicable agreement and relevant laws. Costs shall not be imposed upon the manufacturer or seller where such party did not cause the damage and has no contractual or legal obligation to bear such costs.
5.4 Principles of Fairness, Transparency, and Accountability
The allocation of shipping and transportation costs shall be determined on the basis of verified facts, supporting evidence, and clearly established contractual terms. No party shall be charged any costs without reasonable grounds, and no costs shall be allocated to the manufacturer or seller where such party neither caused the relevant issue nor has any contractual or legal obligation to bear the costs. All determinations under this Policy shall be made in accordance with applicable consumer protection laws and other relevant laws and regulations.
6. Inspection and Processing of Claims
The Company shall review the relevant facts and supporting evidence before approving any product return, exchange, or refund. The Company shall clearly notify the Customer of the outcome of the review, the reasons for its determination, and the allocation of any applicable costs. All claims shall be handled fairly, transparently, and in a manner that permits the relevant decisions to be reasonably verified and substantiated.
The Company shall review the relevant facts and supporting evidence before approving any product return, exchange, or refund. The Company shall clearly notify the Customer of the outcome of the review, the reasons for its determination, and the allocation of any applicable costs. All claims shall be handled fairly, transparently, and in a manner that permits the relevant decisions to be reasonably verified and substantiated.